Finding A Great Operational Role is a Quest - we're here to help with that
Quest is a leading recruitment agency specialising in operational roles across the finance, fintech, startup, tech, consumer and digital sectors. Based in the heart of London's WeWork on Poultry, we connect top talent with premier employers.
Our Speciality: Operations Roles
At Quest, we specialise in placing experienced candidates into high-impact operations roles across a range of industries. From Operations Directors to Heads of Operations and Operations Managers, our expertise lies in finding the best talent to drive operational excellence for our clients.
Our Expertise
Finance
We excel in placing top talent for operations roles in the finance sector, from banks to fintech startups, ensuring smooth and efficient workflows.
Fintech
Our deep understanding of the fast-paced fintech industry allows us to source the most skilled operations professionals to drive innovation and growth.
Startup
We understand the unique operational challenges facing startups and can identify the right operations leaders to help them scale quickly and efficiently.
Tech
Whether it's a software company or a tech-enabled business, we can find the operations experts who can streamline processes and drive operational excellence.
Our Approach
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Tailored Solutions
We take the time to deeply understand your business, your needs, and your unique hiring challenges to develop a customised recruitment approach.
2
Consultative Partnership
Our recruitment experts work closely with you as true partners, providing strategic guidance and data-driven insights throughout the process.
3
Rigorous Screening
We leverage our extensive network and rigorous candidate assessment methods to identify the best-fit talent for your specific requirements.
Our Candidate Screening Process
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Application Review
Thorough assessment of candidate CVs and cover letters
2
Telephone Interview
Initial screening to evaluate skills and experience
3
Skills Assessment
Tailored tests to measure technical and operational abilities
4
Reference Checks
Contacting previous employers to validate credentials
5
Final Interview
Comprehensive assessment of fit and cultural alignment
Our Candidate Shortlisting
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Rigorous Screening
We thoroughly review each candidate's application, ensuring they meet the essential criteria for the role.
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Skills Assessment
Candidates undergo comprehensive skills tests to evaluate their technical abilities and problem-solving skills.
3
Behavioral Interviews
Our expert interviewers assess each candidate's fit for the role and organizational culture through in-depth discussions.
Our Candidate Interviews
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Screening
We conduct initial interviews to assess core competencies and cultural fit.
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Technical Evaluation
In-depth technical interviews to validate relevant skills and experience.
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Behavioral Assessment
Structured interviews to evaluate soft skills and leadership potential.
Our Candidate Assessments
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Psychometric Testing
We utilize industry-leading psychometric assessments to thoroughly evaluate a candidate's cognitive abilities, personality traits, and problem-solving skills.
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Skill Evaluations
Candidates undergo rigorous technical and situational interviews to demonstrate their practical expertise and suitability for the role.
3
Culture Fit Analysis
We carefully assess how well a candidate's values, work style, and goals align with the client's organizational culture and team dynamics.
Our Candidate Placement
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Offer Negotiation
Ensure the best terms for the candidate
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Background Checks
Verify credentials and references
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Candidate Selection
Match the ideal candidate to the role
Our Client Onboarding
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Discovery Call
Understand your unique hiring needs
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Requirements Gathering
Collaborate on the role profile
3
Timeline Alignment
Agree on the recruitment process
Our Client Relationship Management
At Quest, we prioritize building strong, lasting partnerships with our clients. Our dedicated account managers work closely with you to understand your unique hiring needs and provide tailored solutions.
- Ongoing Communication - We maintain regular check-ins to ensure your satisfaction and address any concerns promptly.
- Flexibility - We adapt our services to match the evolving requirements of your business, ensuring we deliver value consistently.
- Transparency - We keep you informed every step of the way, providing detailed progress updates and performance metrics.
Our Client Satisfaction Surveys
Regular client feedback to ensure we deliver excellent service
We conduct thorough client satisfaction surveys on a quarterly basis to gather detailed feedback on our performance. This allows us to continuously improve our processes and ensure we are meeting and exceeding client expectations.
Tailored surveys to understand unique client needs
Our surveys are customised for each client to dive deep into the specific areas that are most important to them. This gives us the insights we need to truly understand and address their unique recruitment challenges.
Our Candidate Aftercare
At Quest, we believe that our commitment to our candidates doesn't end with their placement. We provide ongoing support and guidance to ensure a smooth transition into their new role and continued career success.
- Regular check-ins to address any concerns or challenges
- Personalized coaching and mentorship opportunities
- Networking events to connect candidates with industry peers
- Continuous skills development and training recommendations
- Open communication and feedback channels for candidates
Our Talent Mapping
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Comprehensive Analysis
We conduct in-depth market research to map out the top talent, their skills, experience, and career trajectories in the operations domain across the finance, fintech, startup, tech, consumer, and digital industries.
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Industry Benchmarking
By analysing industry trends, we identify the most sought-after operational profiles and their corresponding compensation levels to ensure our clients stay competitive.
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Talent Segmentation
We categorise operational talent based on their seniority, specialisation, and growth potential to better match them with the right opportunities.
Our Talent Pipelining
Proactive Sourcing
We actively seek out top operations talent, even before clients have open roles, to build a robust pipeline of qualified candidates.
Continuous Networking
Our team attends industry events and maintains an extensive network to stay connected with the best operations professionals.
Comprehensive Profiling
We thoroughly screen and profile candidates, understanding their skills, experience, and career goals to ensure the perfect fit.
Contact Us
Get in touch with our expert recruitment team to discuss your operational hiring needs. We're here to guide you through the process and find the best candidates for your business.